Terms of Sales

TERMS AND CONDITIONS OF SALE

BOKS TERMS AND CONDITIONS OF SALE

Last updated: 08 July 2026

Article 1. Identity of the Seller

These T&Cs of Sale are entered into between the company BOKS, a simplified joint-stock company (société par actions simplifiée) with a share capital of €10, whose registered office is located at 8 RUE REAUMUR 75003 PARIS, registered with the Paris Trade and Companies Register under number 991 499 971, represented by Pinsk acting and having the necessary powers as president (the "Seller"), and any potential customer (the "Customer") (together and indistinctly the "Parties").

The Parties, the Seller and the Customer, agree that these T&Cs of Sale exclusively govern their relationship for the purchase of Products.

The terms of use of the Site and of the free services accessible from it are defined in the BOKS Website Terms of Use, available by clicking here: https://www.boks.app/pages/cgu-site.

The terms of use of the Services are defined in the BOKS Terms of Use, available by clicking here: https://www.boks.app/pages/conditions-generales-dutilisation.

In the event of any conflict between the BOKS Terms of Use and these BOKS Terms and Conditions of Sale, the BOKS Terms of Use shall prevail, exclusively with regard to the Services.

The Seller has taken out "civil liability" insurance with the company ORUS, located at 14, avenue du Général de Gaulle, 94160 Saint-Mandé.

BOKS customer service can be reached at the following contact details:

BOKS
Customer Service
8 rue Réaumur, 75003 Paris
Telephone: +33 1 87 65 05 87
(cost of a local call - available from 09:00 to 12:00 and from 14:00 to 18:00, excluding weekends and public holidays)
Email: info@boks.app

The Seller's VAT number is: FR66991499971

The Seller's publication director is: Adrien Oksman

The Customer has the ability to print these T&Cs of Sale and to consult them at any time on the Website.

The Seller reserves the right to adapt, modify or update these T&Cs of Sale at any time.

The T&Cs of Sale in force on the day the Order is placed shall apply to each Order.

Article 2. Purpose and scope of the terms and conditions of sale

These Terms and Conditions of Sale (the "T&Cs of Sale") are intended to (i) inform any potential customer (the "Customer") of the general terms according to which BOKS (the "Seller") markets and delivers the physical products (the "Product(s)") and the digital, maintenance or subscription services (the "Services") ordered from it, and (ii) set out the rights and obligations of the Customer and the Seller (the "Parties").

It is specified that Services shall mean the entire offering available in the Seller's catalogue, with the exception of physical products that are subject to delivery and transfer of ownership.

These T&Cs of Sale apply, without restriction or reservation, to any sale of Products or Services by the Seller to its Customers.

These T&Cs of Sale apply indistinctly to Customers acting as consumers (B2C) or as professionals (B2B), unless otherwise specifically stated.

These T&Cs of Sale must be read carefully by the Customer.

The Seller reserves the right to modify these T&Cs of Sale at any time.

Article 3. Characteristics of the Products and Services

The Products and Services are described on the Seller's website at the address www.boks.app (the "Website").

Pursuant to Article L. 111-1 of the French Consumer Code, the Customer is invited, before making a purchase or placing an order, to consult the Website to obtain information about the Product(s) and Service(s) they wish to buy.

The photos, graphic representations or descriptions of the Products displayed on the website are provided for commercial purposes, but for information only, and are not contractual. The Seller's liability cannot in any way be engaged on this basis.

A detailed description of the Products and Services is available on the Website.

Article 4. Order placement process

An order may be placed by a Customer in two distinct ways (the "Order"):

by paying for a product or a service on the Website – in this case the order is referred to as an "Internet Order", or
by acceptance of a quotation issued by the Seller, formalised by signature of said quotation, return of mail or email stating its acceptance, or issuance of a purchase order – in this case the order is referred to as a "Direct Order".

In the context of a Direct Order, the quotation issued by the Seller is valid for a period of thirty (30) days from its date of issue, unless otherwise stated in writing.

Upon the occurrence of either of the two preceding events, an Order is deemed to be validated.

From then on, the Customer (i) accepts these T&Cs of Sale without restriction or prejudice, (ii) acknowledges having read them prior to placing the Order, (iii) affirms having full legal capacity to be bound by these T&Cs of Sale and to Boks, (iv) confirms having made their decision knowingly and having accepted without prejudice the prices and quantities of the Products and Services ordered, and (v) affirms that the Seller's Products or Services that they have purchased on the Website or the Seller's mobile application are reserved for their strict use, whether personal or professional.

The Seller reserves the right not to validate the Customer's Order for any legitimate reason, in particular in the event that:

their Order does not comply with these T&Cs of Sale;
the quantities of Products or Services ordered do not correspond to normal use by a Customer acting as a consumer;
a dispute relating to the payment of one of the Customer's previous Orders is being processed;
several serious and concurring factors give rise to a suspicion of fraud regarding the Order.

After validation of the Order by the Seller, the Customer will receive, at the email address they provided when placing the Order, an email confirming the Order along with their invoice. The Customer is invited to keep a copy of the content of these messages.

Article 5. Term and commitment

Subscription to a recurring subscription-type Service (a "Subscription") by a Customer may be made in several ways:

upon validation by the Customer of a quotation issued by Boks and mentioning the invoicing of a Subscription of any kind (said validation being evidenced by return via mail or email of (i) a signed quotation, or (ii) a purchase order, or (iii) an acceptance message, or (iv) the absence of refusal after a period of ten (10) business days); or
directly from the Boks application by the Customer; or
in the context of a separate contractual arrangement between the Customer and the Seller.

Even without the signature of a contract between the Customer and the Seller, a Subscription taken out remains active subject to its termination.

Subscriptions will be automatically renewed for a period identical to their initial billing period, unless terminated by the Customer no later than one (1) month before the expiry of the current Subscription term, it being specified that the termination will only take effect at the end of the current Subscription.

In accordance with Article L. 215-1 of the French Consumer Code, the Seller informs the consumer Customer in writing, by dedicated personal letter or email, at the earliest three (3) months and at the latest one (1) month before the end of the period authorising the rejection of the renewal, of the option not to renew the Subscription. This information mentions, in a visible box, the deadline for non-renewal.

When the Subscription has been concluded electronically, or when the Seller offers the Customer, on the day of termination, the option to conclude contracts electronically, the Customer may also terminate the Subscription by means of the free functionality provided for this purpose, in accordance with Article L. 215-1-1 of the French Consumer Code.

Pursuant to Article L. 215-4 of the French Consumer Code, the provisions of Articles L. 215-1 to L. 215-3 and L. 241-3 of the same code are reproduced in full below:

Article L. 215-1 of the French Consumer Code: "For contracts for the provision of services concluded for a fixed term with a tacit renewal clause, the professional service provider informs the consumer in writing, by dedicated personal letter or email, at the earliest three months and at the latest one month before the end of the period authorising the rejection of the renewal, of the option not to renew the contract they have concluded with a tacit renewal clause. This information, provided in clear and comprehensible terms, mentions, in a visible box, the deadline for non-renewal.

When this information has not been sent to them in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge, at any time from the renewal date.

Advances made after the last renewal date or, for open-ended contracts, after the date of transformation of the initial fixed-term contract, are in this case refunded within thirty days from the date of termination, after deduction of the sums corresponding, up to that date, to the performance of the contract.

The provisions of this article apply without prejudice to those that legally subject certain contracts to specific rules regarding consumer information.

By way of exception to the first paragraph of this article, for contracts for the provision of television services within the meaning of Article 2 of Law No. 86-1067 of 30 September 1986 on freedom of communication and for contracts for the provision of on-demand audiovisual media services, the consumer may terminate the contract free of charge, at any time from the first renewal, as soon as they change their place of residence or their tax household changes."

Article L. 215-2 of the French Consumer Code: "The provisions of this chapter do not apply to operators of drinking water and sanitation services."

Article L. 215-3 of the French Consumer Code: "The provisions of this chapter also apply to contracts concluded between professionals and non-professionals."

Article L. 241-3 of the French Consumer Code: "When the professional has not made the refund under the conditions provided for in Article L. 215-1, the sums due bear interest at the legal rate."

Thus, if the Customer does not intend to renew their Subscription or wishes to terminate it, the Customer must contact customer service by email at the address info@boks.app within the period referred to above, or use the dedicated functionality on the Website or on their Boks application.

A termination confirmation email will be sent to the Customer no later than forty-eight (48) hours from their request.

When a Customer requests the Seller to retrieve an installed Product, and in particular a HUB provided under a rental arrangement, the corresponding dismantling costs are set at a flat sum of one thousand euros (€1,000) excluding taxes, invoiced by Boks.

Article 6. Price

The prices of the Products and Services offered by the Seller are denominated in euros, excluding delivery charges. Delivery charges are indicated before the Order is recorded, and may be subject to separate invoicing, or be integrated into the Order invoice. Their amount depends on the destination as well as on the nature of the Order.

For professional Customers (B2B), prices may be expressed excluding taxes (HT) on quotations, with the applicable VAT being added to the final amount.

Any change in the VAT rate will be automatically reflected in the price by the Seller on its Website or on its quotations.

The Seller reserves the right to modify at any time the price of the Products and Services offered on the Website as well as of the Subscriptions for the next applicable period, and for open-ended Subscriptions with forty-five (45) days' notice.

Any invoicing that is not based on a quotation in the context of a Direct Order is based on the prices displayed on the Website at the time an Internet Order is recorded.

When the installation or maintenance of a Product or a Service cannot be carried out due to the Customer, the User or the Operator, in particular in the event of unfinished works, non-compliant or unrealised recess reservation for embedding, inability to access the site, or obstruction by an occupant of the premises, Boks invoices, beyond the first attempt, a re-visit fee of a flat amount of five hundred (500) euros excluding taxes per additional trip.

Article 7. Payment

The following means of payment may be accepted, depending on the region, on the Seller's website or its mobile application: bank cards, Paypal, Apple Pay and Scalapay (the latter means of payment being dedicated to instalment payments).

For Direct Orders or subscriptions, the following means of payment are also accepted:

Bank transfer (the Seller's bank details are then specified on the quotation or invoice);
Direct debit (SEPA);
Automatic debit from bank card (in particular for the recurrence of Services).

Payment must be made at the time of the Order in the context of an Internet Order, or according to the payment terms mentioned on the invoice issued by the Seller in the context of a Direct Order.

By using the Seller's payment systems, the Customer warrants that they have the necessary authorisations to pay for their Order.

In the event of non-receipt of a sum due or of a payment irregularity, the Seller reserves the right at any time to suspend one or more related Order(s).

As a measure of protection against fraud, the Seller reserves the right to require proof of identity for any payment by bank card. In the context of the fight against Internet fraud, information concerning Orders may be sent to third parties for verification. If additional verification of the billing information proves necessary, the processing of an Order could be delayed.

The Customer is requested to ensure the accuracy of the billing and delivery information they provide, in order to avoid any delay in processing Orders.

Article 8. Delivery

The Products are delivered to the delivery address communicated by the Customer when placing the Order, exclusively in France and in the European Union.

Please note that for shipments abroad, customs duties (the amount of which depends on the legislation specific to each country) may be requested from the Customer upon delivery. No refund of customs duties is possible.

Upon receipt of the Order, the Customer is required to check the condition of the parcel, its packaging and its contents, in the presence of the transport company's employee.

In the event of any irregularity or anomaly, real or presumed, the Customer must:

comply with the transport company's procedure provided for in such cases (in particular, report any damage or make any claim or reservation) and refuse the goods by making an immediate declaration to the transport company's employee; and
inform the Seller of this irregularity or anomaly, specifying the Order number.

Article 9. Delivery times

The Seller's Products are generally delivered within a period of two to eight weeks after validation of the Order, depending on the nature of the Products and their availability. These times may be lengthened or shortened depending on the circumstances, and have no contractual value.

The Customer may not under any circumstances claim damages, withhold sums due or cancel their Order even if the delivery of their Product(s) occurs after the generally observed delivery times.

In the event of failure to perform the contract by the Seller resulting from the unavailability of the Product or Service ordered, the Customer will be informed of this unavailability and will be refunded without delay and at the latest within thirty days from the payment of the sums paid by the latter.

In the event of a breach by the Seller of its delivery obligation under the conditions above, the consumer Customer may, in accordance with Article L. 216-6 of the French Consumer Code, notify the Seller of the suspension of payment of all or part of the price until the Seller performs, and terminate the contract if, after formal notice to carry out the delivery within a reasonable additional period, the Seller has not performed within that period. The Seller then refunds the consumer Customer all sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated, in accordance with Article L. 216-7 of the same code.

Article 10. Quality and conformity problems

In the event that the Customer considers a Product to be defective or not fit for its intended purpose, they have the ability to send a reasoned claim to the Seller within a period of ninety (90) calendar days from the date of receipt of said Product. For any further details, the Customer is invited to refer to the clause relating to the return procedures.

In case of doubt about the procedure to follow, the Customer may contact the Seller's services electronically at the following address: info@boks.app.

It is expressly specified that if the Customer does not scrupulously comply with the deadlines and procedures provided for by the return procedure, they may no longer make a claim for non-conformity or apparent defect. In this case, the Products delivered will be contractually deemed compliant and free from any detectable defect at the time of delivery.

Article 11. Warranty

The Seller warrants, at no additional cost to the Customer, any hardware component of the Product against any material or manufacturing defect appearing during use in compliance with the Terms of Use.

This warranty applies for a period of two (2) years from the date of purchase of the original Product from the Seller or from one of its authorised resellers by the initial buyer, the date shown on the invoice being deemed to be the starting point of said "Warranty Period".

Parts considered as consumables or wear parts (in particular batteries) benefit from a limited warranty of six (6) months from the date of purchase of the Product concerned.

This warranty is strictly reserved for the Customer having the status of consumer, as defined by the European directives, namely "any natural person who acts for purposes which do not fall within the scope of their commercial, industrial, craft or professional activity".

This commercial warranty applies without prejudice to the legal warranties from which the consumer Customer benefits: (i) the legal warranty of conformity provided for in Articles L. 217-3 to L. 217-20 of the French Consumer Code, under which the Seller is liable for defects of conformity appearing within a period of two (2) years from the delivery of the Product, defects appearing within twenty-four (24) months being, unless proven otherwise, presumed to exist at the time of delivery; and (ii) the warranty against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

These legal warranties are exercised free of charge for the Customer and independently of the conditions and exclusions of the commercial warranty stipulated in this article, which are not enforceable against them.

In accordance with Articles L. 211-2 and D. 211-2 of the French Consumer Code, the following provisions are reproduced in the box below:

The consumer has a period of two years from the delivery of the good to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date of its appearance.

When the contract for the sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal warranty applies to that digital content or that digital service throughout the planned period of supply.

The legal warranty of conformity gives the consumer the right to the repair or replacement of the good within thirty days of their request, free of charge and without major inconvenience to them.

If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests the repair of the good, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer may obtain a reduction of the purchase price by keeping the good or terminate the contract by obtaining a full refund against return of the good, if:

1° The professional refuses to repair or replace the good;

2° The repair or replacement of the good takes place after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-compliant good, or if they bear the installation costs of the repaired or replacement good;

4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the good or to termination of the contract when the defect of conformity is so serious that it justifies the price reduction or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.

The consumer is not entitled to termination of the sale if the defect of conformity is minor.

Any period during which the good is out of use for the purpose of its repair or replacement suspends the warranty that remained to run until the delivery of the restored good.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

The seller who obstructs in bad faith the implementation of the legal warranty of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the good is kept or to a full refund against return of the good.

The Product will be considered ineligible for the warranty in the following limited cases:

The Product shows no proven material or manufacturing defect;
The Product shows defects that are not legally attributable to the Seller;
The Product has undergone modifications, adaptations, repairs or corrections carried out by any party other than the Seller or one of its duly authorised representatives;
The Product has been handled, stored, installed, tested or used without complying with the applicable technical documentation;
The Product has been damaged as a result of abuse, negligence, lack of care, an accident or manifestly inappropriate use;
The Product has suffered damage caused by a natural disaster, including without limitation fires, floods, tornadoes, earthquakes, hurricanes, excess snow, lightning, riots, insurrections, acts of war or any other force majeure event;
The Product has been used in a manner not compliant with the requirements of the Terms of Use.

The Product replaced or repaired under this warranty will benefit from the commercial warranty only for the period remaining until the expiry of the initial term. This commercial warranty is strictly personal to the Customer and cannot be transferred to any subsequent owner of the Product. If the Seller considers, after technical analysis of the returned Product, that it is ineligible for the warranty, it will be released from any obligation on this basis. In this case, the return costs of the Product will be borne entirely by the Customer, whereas the return costs of an eligible Product are borne by the Seller.

Article 12. Availability of the Products

The Product offers proposed by the Seller are valid only within the limit of available stocks. If, despite the Seller's efforts, a Product proves to be unavailable after validation of the Order, or if its delivery time has to be extended, the Seller undertakes to inform the Customer by email as soon as possible.

Where applicable, the Seller may offer the Customer to accept a new delivery time. In the event that this solution is not feasible or does not suit the Customer, the Seller will proceed with the cancellation of the Order. The Customer will then be fully refunded the sums paid as soon as possible.

It is however specified that in the event of an Order for a personalised Product (such as a personalised engraved plate, a locker painted in a personalised colour, or any other product requiring a modification with a view to its personalisation for the Customer), it cannot be subject to any return or refund.

Article 13. Claim relating to a defective or non-compliant Product

If the Customer wishes to return a defective or non-compliant Product in order to obtain an exchange or a refund, they are required to send an official claim to the Seller within ninety (90) days following delivery:

either by registered letter with acknowledgement of receipt to the address: Boks, 8 rue Réaumur, 75003 Paris;
or by email to the address: info@boks.app.

In the event of a claim made by post, the Customer is requested to clearly indicate their email address to facilitate exchanges.

Article 14. Right of withdrawal

Pursuant to Article L. 221-18 of the French Consumer Code, the Customer having the status of consumer has a period of fourteen (14) clear days, from the receipt of a Product, to exercise their right of withdrawal without having to justify any reasons.

For Services, the withdrawal period runs from the conclusion of the contract.

In accordance with 1° of Article L. 221-28 of the French Consumer Code, the right of withdrawal may however no longer be exercised for Services fully performed before the end of the withdrawal period, when performance began with the prior and express agreement of the Customer and their acknowledgement of the loss of their right of withdrawal.

This right of withdrawal does not apply to professional Customers (B2B).

To exercise this option, the Customer must send to the Seller the model withdrawal form presented below, or an unambiguous statement:

"For the attention of Boks, 8 rue Réaumur, 75003 Paris.

I, the undersigned [name of the Customer], residing at [address], hereby notify my withdrawal from the contract relating to the sale of the good [name of the Product], ordered on [date] and received on [date]."

This notification may be sent by registered letter with acknowledgement of receipt or by email to info@boks.app.

In order to facilitate the processing of the return, the Customer is recommended to return the Product in its original packaging, complete with its accessories and instructions, accompanied by a copy of the invoice and the return number provided by the Seller's customer service.

The return costs of the Product(s) however remain the responsibility of the Customer.

If the Customer exercises this right of withdrawal, it is recommended that the return of the Products be carried out in their original packaging, accompanied by all accessories and any instructions, with a copy of the invoice to which the Product(s) relate and the return number provided by the Seller's customer service.

In accordance with Article L. 221-23 of the French Consumer Code, the Customer's liability is only engaged in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning; the Seller may in such a case apply a reduction corresponding to this depreciation alone.

The absence of accessories mentioned in the Product's technical data sheet may be taken into account as part of this depreciation.

The Seller recommends that the Customer carry out the return of their Product(s) with additional insurance guaranteeing them, where applicable, compensation for the Product(s) up to their actual market value in the event of loss or deterioration of the return parcel(s).

The Seller is required to refund all sums paid by the Customer (price and standard delivery charges), subject, where applicable, only to the depreciation reduction mentioned above.

It is understood that the return costs remain the responsibility of the Customer.

The right of withdrawal does not apply if the Product is manufactured according to express or clearly personalised requests (including in particular personalised engraving and the special colour painting of the Product).

Any Product that is damaged, incomplete, missing, or whose original packaging has been deteriorated, cannot be fully refunded, the Seller reserving in such a case the right to apply compensatory indemnity for depreciation of the Product that may go up to the entire purchase value of the Product by the Customer.

Article 15. Extension of the right of withdrawal

As a commercial gesture, beyond the legal withdrawal period described in Article 13., the Seller grants the consumer Customer an extended period of up to ninety (90) days (in total, i.e. seventy-six (76) days beyond the expiry of the legal period described in Article 13.) from the receipt of the ordered Product(s), to exercise their right of withdrawal, mutatis mutandis as per Article 14.

Article 16. Liability

The Seller cannot be held liable for the non-performance or delay in the performance of the contract resulting from a case of force majeure (as defined by law and interpreted by case law, but also natural disasters, health crises, strikes, computer or telephone failures not attributable to the Seller).

Its liability towards the Customer can only be engaged for facts directly attributable to it and having caused direct harm.

Without prejudice to the legal warranties from which the consumer Customer benefits, applicable public policy provisions, and except in the case of gross or wilful misconduct by the Seller or harm to life or physical integrity, the compensation to which the Customer may be entitled for the same triggering event is capped: (i) with respect to the Products, at the price actually paid by the Customer for the Product(s) causing the damage; and (ii) with respect to the Services, at the amount of the sums paid by the Customer for the Service(s) concerned during the twelve (12) months preceding the triggering event of the damage. This cap may not have the effect of depriving the Seller's essential obligation of its substance.

To the fullest extent permitted by law, the Seller's liability is expressly excluded in the following cases:

Indirect harm suffered by the Customer;
Misuse of the Products or Services by the Customer;
Wrongful act or negligence on the part of the Customer;
Unforeseeable and insurmountable facts attributable to a third party to the contract.

Article 17. Non-waiver

The fact that one of the Parties does not avail itself of a breach by the other Party of any of its obligations may not be interpreted for the future as a waiver of the obligation in question.

No waiver can be enforced against the Seller without a formal written document signed by one of its official managers.

When a Subscription or any other Service is offered to the Customer for an initial period that is free or not invoiced, in particular in the context of a trial or a promotional offer, the Seller resumes the invoicing of said Subscription or Service under the pricing conditions in force at the end of this period, unless terminated by the Customer before its term.

Article 18. Applicable law and disputes

The sale of the Products is subject to the distance selling regulations in force in France, including for Customers domiciled abroad. In the event of export, it is incumbent on the Customer to check the entry conditions and local prohibitions with the competent authorities of their country, and to make all mandatory declarations or tax payments. The Seller cannot be held liable for the Customer's non-compliance with the legislation of the country of destination.

These T&Cs of Sale are governed by French law.

Any dispute must be the subject of an attempt at amicable resolution in good faith. In the absence of an agreement within a period of one (1) month, the dispute will fall within the exclusive jurisdiction of the Tribunal des activités économiques of Paris (France), including in the event of multiple defendants.

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer Customer has the right to use, free of charge, a consumer mediator with a view to the amicable resolution of any dispute between them and the Seller, after a prior written claim has remained unsuccessful.

Contact details of the consumer mediator to which the Seller is affiliated:

SAS Médiation Solution Consommation
222 chemin de la Bergerie, 01800 Saint Jean de Niost
Tel. 04 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Website: https://sasmediationsolution-conso.fr

Article 19. Personal data

The information collected in the context of the Order is recorded in a computerised file by the Seller, for the following purposes: the management and processing of the Order and the management of the commercial relationship with the Customer, as well as: loyalty and commercial prospecting actions.

The legal basis for the processing is the performance of the contract concluded with the Customer and, for prospecting, the legitimate interest of the Seller.

The data collected will be communicated only to the following recipients: the departments of BOKS authorised to have access to it, as well as the service providers involved in the performance of the Order (carriers, payment providers, etc.).

The data is kept throughout the use of the Services and, failing that, for a period of five years from the last contact with the Customer.

The Customer may access the data concerning them, rectify it, request its erasure or exercise their right to restriction of the processing of their data. The Customer may also exercise their right to the portability of their data.

The Customer is invited to consult the cnil.fr website for more information on their rights.

To exercise these rights or for any question relating to the processing of their data in the context of the Order, the Customer may contact BOKS customer service: 8 rue Réaumur, 75003 Paris – info@boks.app.

If the Customer considers, after having contacted BOKS, that their "Informatique et Libertés" rights are not respected, they may send a claim to the CNIL.

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