Context
Rexel, a leader in the distribution of electrical equipment, solutions and services for professionals, is constantly looking for innovations to improve its customer service and optimise its supply chain. Faced with efficiency and security challenges in the delivery of electrical equipment, particularly for construction sites and professional installations, Rexel identified the need to offer its customers a more flexible and secure delivery solution.
Solution: Installing Connected Boks Parcel Boxes as Autonomous Delivery Airlocks at Customers' Premises
To address this issue, Rexel deployed an innovative solution by installing Connected Boks Parcel Boxes directly at its customers' premises. These boxes act as autonomous delivery airlocks, allowing the secure reception of the ordered electrical equipment, without requiring the physical presence of the customer or their employees.
Key benefits
- Flexible and Secure Deliveries: Boks parcel boxes offer unprecedented flexibility for receiving orders, allowing Rexel's customers to receive their equipment 24/7, at their convenience, while guaranteeing the security of the delivered products.
- Optimisation of Time and Resources: By eliminating the need for customers to be physically present to receive orders, Boks boxes allow better management of time and resources on construction sites and in businesses.
- Improved Delivery Traceability: Thanks to a connected system, every delivery into a Boks box is recorded, offering complete traceability for Rexel and its customers, and ensuring better management of stock and resources.
- Reduced Risk of Theft and Damage: Securing deliveries in Boks boxes minimises the risks of theft and damage to electrical equipment, a crucial aspect for high-value equipment.
Impact
Rexel's initiative to install Connected Boks Parcel Boxes directly at its customers' premises has revolutionised the delivery process for the electrical equipment industry. This solution has not only strengthened customer satisfaction by offering increased flexibility and security but has also helped optimise Rexel's supply chain. The autonomous delivery airlocks represent a significant advance in the way professional supplies and equipment are distributed, offering a response tailored to the specific needs of professionals in the field. This use case perfectly illustrates how technological innovations can transform traditional delivery practices in the B2B sector, bringing solutions that are at once practical, secure, and economically advantageous.
The customer's configuration:
- Boks in size L or XL depending on the volume and format of deliveries at each site
- REXEL delivery drivers are equipped with a BoksTAG NFC badge allowing them to access each Boks. REXEL customers are equipped with the Boks app with a tailored Role authorising them to collect their parcels via the mobile app
